Return policy

Of course! Here's a professional and customer-friendly Return Policy for https://lifebetter.ca/ — written with the assumption that the site sells physical products (e.g., wellness, lifestyle, or self-care items). You can customize details like the return window, exceptions, and contact info as needed.

Return Policy

Effective Date: [Insert Date]
Thank you for shopping at LifeBetter.ca! We hope you love your purchase, but if something isn’t quite right, we’re here to help.

Eligibility for Returns

We accept returns within 30 days of your order’s delivery date. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • You must provide proof of purchase (order number or confirmation email)

  • The item must not be a final sale or non-returnable item (see below)

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used personal care products

  • Gift cards

  • Sale or clearance items marked “final sale”

  • Digital products (if applicable)

How to Start a Return

To initiate a return, please contact us at [Insert email address] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once approved, we’ll provide instructions on how and where to send your item. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Shipping fees (if applicable) are non-refundable.

Exchanges

Need a different size, scent, or variant? We offer exchanges for eligible items. Just follow the return steps above and indicate that you’d prefer an exchange.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at [Insert email address] with a photo and order number so we can make it right.

Questions?

We’re always here to help. If you have any questions about returns, exchanges, or anything else, feel free to reach out:

📧 Email: [Insert email address]
📍 Mailing Address: [Insert return mailing address, if applicable]